Refund Policy

At Smart-BD TRAVELS, we strive to deliver exceptional travel experiences. We understand plans can change, so our refund policy is designed to be simple, fair, and transparent to address your needs efficiently.

1. Refund Eligibility

Flight Cancellations
If your flight is canceled by the airline, you are eligible for a refund based on the airline’s policies. Our team will assist you throughout the process for a timely resolution.

Visa Refusals
If your visa application is rejected, we will refund the visa processing fee, deducting any non-refundable service charges. Refunds apply only if the rejection is not due to errors or omissions on your part.

Hotel Bookings
Refund eligibility depends on the hotel’s cancellation policy. Non-refundable bookings cannot be refunded, but we’ll help arrange modifications or alternatives wherever possible.

Customized Packages
Refunds for customized packages are subject to the policies of the service providers involved. We’ll assist in resolving issues and supporting your refund requests.

2. Refund Process

To request a refund:

  • Contact Us: Reach out via email, phone, WhatsApp, or submit a request on our website.
  • Provide Details: Share your booking reference, travel details, and the reason for your request. Include supporting documents, if applicable.
  • Refund Review: We’ll review your request and verify eligibility based on service provider policies.
  • Processing Time: Refunds typically take 7–30 business days, depending on the service type. Updates will be communicated via email.

3. Non-Refundable Items

Refunds are not applicable for:

  • Non-refundable flights (e.g., promotional or discounted fares).
  • Custom travel packages without approval from service providers.
  • Hotel bookings labeled “non-refundable.”
  • Cases of incomplete documentation for visa denials or cancellations.

4. Refund Method

Refunds will be processed to the original payment method or as travel credits, as applicable:

  • Credit Cards: Refunds take 7–10 business days to reflect, depending on your bank.
  • Bank Transfers: Payments will be refunded to the same account, with processing times varying by bank.
  • Travel Credits: In some cases, refunds may be issued as credits for future bookings with Smart-BD TRAVELS.

5. Cancellation Charges

Cancellation charges may apply based on the service used. These charges will be communicated during the booking process and detailed in your confirmation email.

6. Refunds for Special Offers & Discounts

Refunds for bookings made under promotions or discounted rates will follow the terms associated with the offer. Non-refundable discounts may not be eligible for refunds.

7. How to Contact Us

For refund assistance, contact us through:

  • Email: smartbdtravels@gmail.com
  • Phone: 01902-789999
  • WhatsApp: Message us directly on WhatsApp.

Our support team is available to assist you promptly!

8. Our Commitment

At Smart-BD TRAVELS, we aim to make the refund process stress-free. Rest assured, our team will handle your request efficiently to provide a seamless experience.

9. Policy Updates

Smart-BD TRAVELS reserves the right to update this refund policy at any time. Updates will be shared via our website and email where applicable.

Conclusion

We hope this refund policy provides clear guidance. If you have questions, contact us anytime. Our team is here to assist and ensure a hassle-free experience.