Terms & Conditions

The terms “The Company,” “We,” “Our,” or “Us” refer to Smart-BD TRAVELS in these terms and conditions. The sole travel agent, partnership, or company to which Smart-BD TRAVELS sells services, as well as its legal personal agents, successors, and permitted assignees, are referred to as “the applicant” or “you” in this context.

Important: Before continuing with your trip, please read this carefully.
This agreement is an essential component of your travel and any related service relationship with Smart-BD TRAVELS. Please contact us immediately if you require clarification or have any questions.

ANALYSIS OF SMART-BD TRAVELS TERMS AND CONDITIONS

Examine the terms and conditions provided by Smart-BD TRAVELS in detail. The addressee is the only party to whom this notification and the accompanying terms and conditions are addressed. It is the addressee’s sole responsibility to share this communication with any other traveling parties.

By accepting this receipt and making payment to Smart-BD TRAVELS, the booking passenger acknowledges that they have been informed of, reviewed, and accepted these terms and conditions as part of the contract for travel-related services.

If you have any questions, please do not hesitate to contact us at any time. It is essential to review and understand these terms immediately to ensure a seamless and enjoyable travel experience. We’re excited to assist you in creating memorable journeys!

ANALYSIS OF SMART-BD TRAVELS TERMS AND CONDITIONS

Examine the terms and conditions provided by Smart-BD TRAVELS in detail. The addressee is the only party to whom this notification and the accompanying terms and conditions are addressed. It is the addressee’s sole responsibility to share this communication with any other traveling parties.

By accepting this receipt and making payment to Smart-BD TRAVELS, the booking passenger acknowledges that they have been informed of, reviewed, and accepted these terms and conditions as part of the contract for travel-related services.

If you have any questions, please do not hesitate to contact us at any time. It is essential to review and understand these terms immediately to ensure a seamless and enjoyable travel experience. We’re excited to assist you in creating memorable journeys!

About the Quotation

The quoted rates provided by Smart-BD TRAVELS are valid based on current availability and are subject to change if any components become unavailable.

Please note that the quoted price may fluctuate due to changes in exchange rates. Should any price adjustments be necessary, we will promptly notify you.

This quotation provides an estimated cost; however, no reservations for airfare, accommodations, tours, transfers, activities, or other services have been made at this stage.

If any corrections or modifications to the quotation are required, please inform us, and we will provide revised options for your consideration.

Are You Ready to Make the Reservation?

Send us your confirmation if our quote and terms meet your approval! We will verify all the details—flights, accommodations, tours, transfers, and included services—ensuring they are accurate and available at the given price. If everything checks out, the price will remain unchanged.

To secure your reservation, please send your purchase order through an official order form, online approval, text message, or email.

Please note: While we strive to maintain consistency, unforeseen circumstances such as changes in suppliers or exchange rates may occasionally lead to price adjustments. Should this happen, we will promptly provide you with an updated quote for your review. We look forward to successfully delivering your desired services!

Payment Policy

  • Phase 1: Say “Yes!” to your dream vacation with a 50% deposit at the time of booking.
  • Phase 2: Woohoo! Celebrate the confirmation of your trip by paying 75% to make it official.
  • Phase 3: Adventure awaits! Receive your service voucher by completing the full payment (100%).

Cancellation Policy

At Smart-BD TRAVELS, we are committed to maintaining the highest standards of service. Please review our cancellation policy below:

Applicability:
Changes, refunds, and cancellation charges are applied per person based on the published policies of airlines, hotels, tour companies, transfer services, and local suppliers.

Force Majeure Disclaimer:
Smart-BD TRAVELS, along with our trusted partners—tour organizers, airlines, and hotels—does not hold responsibility for reservation cancellations caused by climatic changes or unforeseen situations beyond our control.

Booking and Tour Package Terms:

  • Bookings or tour packages are non-changeable and non-refundable (excluding air tickets).
  • Air ticket re-issue or refund charges will depend on the airline’s policy.
  • Group tickets are entirely non-changeable and non-refundable.

Flight Policies

For the convenience of all passengers, it is essential to understand that Smart-BD TRAVELS is not accountable for various aspects of airline services. These include check-in and boarding procedures, flight delays, in-flight meals, seat allocation, baggage handling, and changes or cancellations to travel plans. Refund processes for unused tickets are managed solely by the airline. Passengers are responsible for ensuring the validity of travel documents, such as passports and visas. In cases of lost belongings during the journey, passengers should contact the airline’s Lost and Found department directly.

Additionally, the decision to purchase travel insurance, which provides coverage for unforeseen events, rests with the passenger. Passengers are advised to stay informed about airline policies, communicate directly with airlines regarding operational concerns, and refer to airline guidelines for a seamless travel experience. Smart-BD TRAVELS and other booking representatives are authorized only to sell air tickets and are not responsible for providing any services beyond ticket sales. The airline’s authorities are solely responsible for delivering all flight-related services.

Hotel Policies

For the convenience of all passengers, it is important to note that Smart-BD TRAVELS is not responsible for various aspects of hotel and resort services. These include early or late check-in and check-out requests, meals, room allocation, special requests, charges for changes in room type, bed type, room view, smoking preferences, city tax, or security deposits. Such matters fall under the jurisdiction of the respective accommodation providers.

Passengers are advised to communicate directly with the hotel reception or front desk for any specific requests or services related to their reservations. Once booked and paid for, hotel or resort accommodations are fully non-changeable and non-refundable. All services are subject to the policies of the individual hotels. Matters related to travel documents, lost items, and the decision to purchase travel insurance are the responsibility of the passengers.

Each hotel provides its services based on its own policies or state regulations. The facilities or amenities offered in a room depend on the specific hotel’s rules. For example, in many countries, hotels may not provide drinking water, toiletries, sanitary items, or breakfast as standard. Smart-BD TRAVELS is not responsible in such cases. Passengers are advised to enjoy the services according to the hotel’s rules.

Smart-BD TRAVELS and other booking representatives are authorized only to sell hotel or resort accommodations. They are not responsible for providing any other services beyond room sales. Hotel or resort authorities are solely responsible for delivering all services at their respective establishments.

Food Policies

For the convenience of all passengers, it is important to clarify that Smart-BD TRAVELS is not responsible for the food policies implemented by restaurants, hotels, or dining establishments during your travels. While we facilitate bookings that may include meals, the selection, quality, and adherence to dietary restrictions or preferences are the sole responsibility of the respective food service providers.

Passengers are encouraged to review and communicate directly with the dining establishments for specific food policies, special requests, or concerns. While Smart-BD TRAVELS strives to provide comprehensive assistance, the individual food service providers are responsible for determining the culinary experience and related policies.

Your understanding of these distinctions is appreciated, and we encourage direct communication with food service providers for a more personalized and satisfactory dining experience during your travels. Bon appétit!

Tour, Attraction, and Activities Policies

For the benefit of all passengers, it’s imperative to understand that Smart-BD TRAVELS is not responsible for the policies governing tours, attractions, and activities. This includes, but is not limited to, rules related to entry, participation, scheduling, safety, and any changes or cancellations. The policies of tour and activity providers, as well as attractions, are independent of Smart-BD TRAVELS’ control.

Passengers are encouraged to familiarize themselves with the specific terms and conditions of each tour, attraction, or activity they book. Any inquiries or concerns regarding policies, refunds, or modifications should be directed to the respective service providers. While Smart-BD TRAVELS facilitates bookings to ensure a seamless experience, passengers are ultimately responsible for adhering to the policies set forth by the individual tour and activity operators.

Smart-BD TRAVELS and other booking representatives are authorized only to sell tickets for tours, attractions, and activities. They are not responsible for providing any service other than ticket sales. The tour company authorities are solely responsible for delivering all related services.

Transfer and Vehicle Policies

For the benefit of all passengers, it is crucial to understand that Smart-BD TRAVELS acts solely as a booking agent for vehicle services and is not directly responsible for providing transportation. This includes aspects such as the vehicle’s condition, driver behavior, scheduling, or operational issues.

Our driver or representative will wait for up to 30-45 minutes for airport pick-up services. If the waiting time exceeds 45 minutes, extra waiting charges will apply as per the rules of the transportation provider. For other types of pick-up, drop-off, or car disposal, the driver will wait for a maximum of 15 minutes at pre-designated points or locations. If a ride is missed due to personal or other reasons, the full amount will be forfeited.

Passengers are advised to communicate directly with the transportation service providers for inquiries, requests, or concerns about vehicle services. While Smart-BD TRAVELS facilitates the booking process, the operational aspects and service quality remain the responsibility of the transportation companies.

Clear communication with the designated service provider will help address specific requirements, changes, or issues related to transportation needs. Travelers should familiarize themselves with the terms and conditions of the service and maintain direct communication for a comprehensive understanding of their travel arrangements.

Smart-BD TRAVELS is authorized only to sell transfer services and does not provide any other services related to vehicle operations. The transportation company authorities are solely responsible for delivering all transfer services.

Guide Policies

For the convenience of all passengers, it is important to recognize that Smart-BD TRAVELS is not responsible for the services provided by guides during tours and activities. The conduct, performance, and adherence to scheduled itineraries by guides fall under the responsibility of the guide service providers.

While Smart-BD TRAVELS facilitates the booking process to ensure access to professional guides, the on-site operations are beyond our control. Passengers are encouraged to communicate directly with guide service providers for specific requests, concerns, or feedback about the guided experience.

Although Smart-BD TRAVELS strives to ensure a satisfactory experience, the quality and nature of guiding services depend solely on the service providers. Effective communication with your guide will contribute to a more enriching and personalized travel experience. We appreciate your understanding of these distinctions to help ensure an enjoyable and informed journey.

Driver Policies

At Smart-BD TRAVELS, we act only as booking facilitators for transportation services, including drivers. We are not responsible for driver behavior, service quality, or operational aspects. For specific requests or concerns, please communicate directly with the transportation provider. Thank you for understanding, and safe travels!

Passport Policies

Smart-BD TRAVELS is not responsible for passport-related issues. Travelers must ensure their passports are valid and meet destination requirements. Please check with your country’s passport office for updates. Safe and hassle-free travels!

Visa Policies

Visa policies are set by destination countries, not by Smart-BD TRAVELS. We recommend reviewing visa requirements and applying well in advance. For accurate details, contact the embassy or consulate of your destination. Thank you for your understanding.

Goods and Equipment Policies

Travelers are responsible for adhering to transportation and accommodation rules regarding luggage and equipment. Smart-BD TRAVELS is not liable for issues or fees related to such items. For detailed guidelines, consult the service providers directly.

Support and Service Policies

Smart-BD TRAVELS facilitates pre-travel arrangements like flight, hotel, and activity bookings. On-site services, such as amenities, guided tours, and transportation, are managed by the respective providers. For on-site concerns, communicate directly with service staff or local authorities. We’re here to support your pre-travel needs.

Important Notice

At Smart-BD TRAVELS, we aim to provide exceptional travel planning services. However, we are not responsible for on-site operations or services managed by local providers. For assistance during your trip, contact the relevant service provider or local emergency services. We appreciate your understanding and are here to ensure smooth pre-travel arrangements.

What We Do

  • Travel Experts: We craft personalized itineraries and guide you to unforgettable destinations.
  • Booking Champions: We handle flights, hotels, tours, and transportation, saving you time and effort.
  • Information Hub: We provide essential travel details, including visa requirements, local customs, and helpful tips.
  • Problem Solvers: We assist with changes or unexpected travel hiccups to ensure a smooth journey.

What We Are Not Responsible For

  • 24/7 Guardians: While we’re here to plan, you’re the hero of your adventure.
  • Quality Auditors: Service standards depend on airlines, hotels, and operators. Research for diverse experiences.
  • Medical Experts: Secure travel insurance for emergencies.
  • Fortune Tellers: Weather or disruptions may arise; adaptability is key.

Travel Tip: Research, stay prepared, and consider travel insurance for extra security. We’re here to support, but your journey is yours to explore!

Important Customer Notice

  • Verify Details: Double-check your travel info (names, dates, destinations) and inform us of errors within 3 hours.
  • Check Accommodation: Confirm hotel categories, room types, and amenities to match your preferences.
  • Flexible Itinerary: Local coordinators may adjust schedules for unforeseen situations.
  • Hotel Services: For special requests, contact the hotel front desk directly.

Thank you for choosing Smart-BD TRAVELS. Let’s make your journey exceptional!